Privacy Policy
How Legacy Water Restoration collects, uses, and protects your information.
Last updated: October 1, 2025
Legacy Water Restoration ("we," "us," or "our") operates at legacywaterrestoration.com and provides certified water damage restoration, mold removal, leak repair, and related services throughout Austin, TX and surrounding Central Texas communities. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
1. Information We Collect
Information You Provide
When you contact us through our website, request a service estimate, or submit our contact form, we may collect:
- Your full name
- Phone number
- Email address
- Property address
- Description of the service needed
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search terms used to find us
- Device type (desktop, mobile, tablet)
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and schedule estimates
- Contact you by phone or email regarding your inquiry
- Dispatch our crew to your property address
- Send service confirmations and follow-up communications
- Improve our website and the quality of our services
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to help us understand how visitors use the site. Cookies we may use include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand page traffic and visitor behavior (e.g., Google Analytics)
You can disable cookies in your browser settings at any time, though some features of the site may not function correctly without them.
4. Phone Communications
By providing your phone number on our contact form or calling us directly, you consent to receiving calls or text messages from Legacy Water Restoration regarding your service request. Standard message and data rates may apply. You may opt out at any time by replying STOP or by calling us at (210) 305-6630.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our contact form submissions are transmitted over encrypted (HTTPS) connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal requirements, and resolve any disputes. Contact form submissions are retained for a period of up to three years unless you request deletion earlier.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.
9. Children's Privacy
Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
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